ED CLERICAL SUPERVISOR

• Supervise the daily activities of ED registration clerks and other assigned clerical/front-desk staff.
• Assign and coordinate staff duties to ensure appropriate coverage and efficient workflow.
• Monitor staff performance, productivity, attendance, and adherence to hospital policies and procedures.
• Conduct employee training, competency assessments, performance evaluations, and corrective actions as needed.
• Provide ongoing coaching and support to clerical staff.
• Assist with interviewing, hiring, orientation, and onboarding of new clerical employees.
• Promote teamwork, professionalism, accountability, and excellent customer service.

• Ensure accurate and timely registration of all ED patients.
• Ensure patient demographic, contact, guarantor, and insurance information is complete and accurate.
• Verify insurance eligibility and benefits as required and ensure appropriate insurance information is entered into the system.
• Ensure required identification and insurance documentation is obtained, scanned, and maintained according to hospital policy.
• Monitor registration processes to reduce errors, duplicate accounts, and delays in patient care or billing.
• Ensure appropriate handling of emergency, self-pay, Medicaid, Medicare, and commercial insurance registrations.

• Ensure accurate and timely entry of patient information into the Cerner EHR.
• Train and assist clerical staff with Cerner functions applicable to their assigned responsibilities.
• Monitor registration and insurance-related workflows within Cerner.
• Identify and troubleshoot registration or system issues and coordinate resolution with appropriate departments.
• Generate and review applicable Cerner reports to monitor registration activity, workflow, productivity, and patient-access processes.

• Coordinate with Business Office, Billing, Utilization Review, and clinical departments to support accurate documentation and charge capture.
• Identify registration or insurance issues that may result in claim delays, denials, or billing errors and ensure appropriate follow-up.
• Assist with correcting registration errors and missing or inaccurate insurance information.
• Support hospital initiatives designed to improve front-end revenue cycle processes and reduce avoidable billing issues.

• Maintain compliance with DNV requirements and hospital policies and procedures.
• Ensure staff maintain compliance with HIPAA and all applicable state and federal regulations.
• Assist with preparation for DNV surveys, audits, and other regulatory or quality reviews.
• Ensure required documentation and records are maintained accurately and securely.
• Participate in quality improvement initiatives related to patient registration, access, documentation, and clerical operations.
• Monitor compliance with established registration and documentation standards.

• Promote a professional, respectful, and patient-centered environment.
• Assist with resolving patient and family concerns related to registration, insurance, scheduling, or clerical services.
• Troubleshoot patient service issues and escalate complex or unresolved concerns to appropriate management.
• Maintain confidentiality of patient information at all times.

• Serve as a liaison between ED clerical staff, clinical departments, Business Office, Billing, Registration, Utilization Review, and hospital administration.
• Monitor daily clerical workflow and identify opportunities to improve efficiency.
• Assist with staffing schedules and ensure adequate clerical coverage based on ED volume and operational needs.
• Maintain clerical supply inventory and oversee ordering of necessary supplies.
• Assist with departmental reports, audits, and administrative projects as assigned.
• Maintain current knowledge of hospital policies, registration procedures, insurance requirements, and applicable regulatory standards.
• Perform other duties as assigned by management.

• High school diploma or equivalent.
• Previous experience in hospital registration, Emergency Department registration, medical office administration, or a related healthcare clerical setting.
• Previous supervisory or lead experience preferred.
• Strong knowledge of patient registration, insurance verification, and healthcare administrative processes.
• Excellent communication, organizational, problem-solving, and customer-service skills.
• Ability to work effectively in a fast-paced Emergency Department environment.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

• Previous Emergency Department registration experience.
• Previous supervisory experience in a hospital or healthcare setting.
• Experience with Cerner or another hospital Electronic Health Record system.
• Knowledge of Medicare, Medicaid, commercial insurance, and managed-care requirements.
• Familiarity with DNV, HIPAA, and other healthcare regulatory requirements.

• Works primarily in the Emergency Department and associated registration/front-desk areas.
• Requires frequent interaction with patients, families, physicians, nurses, hospital staff, and the public.
• Must be able to work in a fast-paced environment and effectively prioritize multiple responsibilities.
• May be required to work varying shifts, weekends, holidays, or provide coverage as operational needs dictate.